• Menu
/ Delivery Policy

All of “Trini Retail (SIE SERVICES LTD)” orders are shipped from our warehouses in Trinidad & Tobago to the shipping address provided by the customer via a reputed courier service or by the Logistics Partner. Processing and shipping the order normally takes 2 working days.

Tracking number for the shipment will be provided via email. We can process only one shipping address per order. So, if any customer would like to order several items and ship to different people, please treat this as separate orders. We cannot ship to Post Office Box addresses and do not take any responsibility for non-delivery of orders in case a parcel is delivered to P. O. Box and in turn not received by the customer.

Our courier partners will attempt delivery 3 times at the delivery address specified by the customer in the order, before they inform us/contact us to inform that the package is not delivered. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable, please call our courier partners customer service at their local number and quote customer tracking number to trace the package.

Minimum Purchase Order that is entitled for delivery is 500TT$. Anything below that amount can be picked up from the nearest “Trini Retail (SIE SERVICES LTD)” outlets.

Some merchandise is entitled for free delivery and some will include a small delivery charge depending upon location and delivery time required.

For Deliveries Outside of Trinidad & Tobago

Duties and Taxes Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches customer’s country. In case there is any import duty or taxes applicable on import of our Product in customer’s Country, the customer has to bear the cost of the same. Since this imposition of import duties/taxes as well as rates varies from Country to Country, we are unable to calculate the amount of the same. In order to keep the shopping experience of our Customer seamless till delivery of the product to them, we have instructed our Courier partner to clear the goods from Customs of respective country by paying the applicable amount of duties/taxes on behalf of our Customers and present a separate invoice to them for the equivalent amount at the time of giving delivery of goods. The Customer should pay the amount in the bill to our Courier Partner directly and take delivery of their products. In the event Customer does not pay the bill submitted by the Courier partner, the courier partner shall withheld the delivery of the product and in that event we do not owe any responsibility to the customer for non-delivery of product nor for refund of the amount paid against such product.

Returns & Refunds Policy

At Trini Retail (SIE Services Ltd.), we want you to be fully satisfied with your purchase. If for any reason you are not, we will do our best to resolve the issue in accordance with the following policy.

Eligibility for Returns

  • Returns are accepted within 7 days of delivery.
  • Items must be in unused, unopened, and original condition with all packaging, tags, and accessories included.
  • For defective, damaged, or incorrect items, customers must provide an unboxing video clearly showing the issue at the time of opening. This video is mandatory to verify the claim.

Items Not Eligible for Return

  • Products that have been opened, used, or tampered with.
  • Perishable goods, personal care items, and intimate products.
  • Sale, clearance, or final-sale items.

Return Process

  1. Contact our Customer Service team at [insert email/phone] within the return period.
  2. Provide your order number and unboxing video (if claiming damage/defect).
  3. Once approved, you may return the item to your nearest Trini Retail outlet or ship it back to our designated return address (shipping cost may apply unless the item was defective or incorrect).

Refunds

  • Approved refunds will be processed to the original method of payment within 7–14 working days after we receive and inspect the returned item.
  • Shipping fees, duties, and taxes are non-refundable unless the return is due to our error (wrong or defective item).
  • If duties/taxes were paid to the courier (for Tobago deliveries), customers must request reimbursement directly from the courier, subject to their policies.

Exchanges

  • Exchanges may be allowed if the requested replacement is in stock.
  • If unavailable, a refund will be issued in line with the above policy.

Important Notes

  • Unboxing Video Requirement: Claims of damage, missing items, or incorrect products will not be processed without an unboxing video that clearly shows the package being opened for the first time.
  • We reserve the right to deny any return or refund request that does not meet our policy requirements.